We're CallEEAST. An outsourced contact centre with a difference. All our profits are reinvested into the East of England Ambulance Service NHS Trust to support patient experiences.
We aim to support both commercial organisations and NHS Trusts in enhancing their customer and patient experience through bespoke 24/7 Contact Centre Services.
We have a deep understanding of the unique challenges faced by both businesses and healthcare institutions, fostering collaboration, and driving innovation through effective communication. Our team are based in Norwich and deliver services to over 100 clients across the UK.
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OUR TEAM
Our team comprises passionate professionals with extensive expertise in Contact Centre Management, across a wide range of industries. Together we create bespoke solutions that address the specific requirements of our clients, ensuring our Contact Centre Services are optimised for your success.
We pride ourselves on being an organisation with a difference.
Our unwavering commitment to delivering exceptional customer experience sets us apart. We believe that every interaction counts, where compassionate and efficient communication is vital. By using cutting-edge technology and a customer-centric approach, we support our clients to build strong relationships with their patients and customers.
Our extensive services encompass a wide range of solutions, including:
We understand that each organisation and NHS Trust have unique requirements, so we will work closely with you to develop customised strategies that align with your goals. Whether it's enhancing efficiency, improving customer and patient satisfaction, or optimising resource allocation, we are here to help you succeed.
Bespoke Inbound Call Handling
Appointment Scheduling
Patient Support
Signposting
Business Processing and more
Collaboration is at the core of our ethos.
We foster strong partnerships with our clients, considering them as integral members of our team. We ensure that our solutions are not only effective but also aligned with our clients' values and vision.
We Reinvest Profits into the NHS
We remain committed to making a positive impact the East of England Ambulance Service by reinvesting all our profits back into the Trust to support NHS innovations and patient experiences.
Thank you for considering CallEEAST as your trusted outsource partner
We look forward to collaborating with you and helping you achieve your goals.
Thank you for submitting your enquiry. We will get back to you as soon as possible.
Your data will be shared with the CallEEAST team so they can view your full enquiry and respond. Data will be deleted once the team have responded to your enquiry and not stored for longer than 1 month on our system.
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"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."
Chief Executive Officer
Fakenham Medical Practice
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"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."
Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board
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"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."
Practice Manager
Market Surgery - Aylsham
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“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”
Bourn Hall Fertility Clinic
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"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."
Birmingham Community Healthcare NHS Foundation Trust
