District Nursing
Contact Centre Services
Let us take care of your calls whilst you
take care of your patients
Our bespoke contact centre services alleviate nurses from call duties to ensure their focus remains on delivering exceptional care. All profits generated from our services are reinvested back into the East of England Ambulance Service NHS Trust, supporting NHS innovations and patient experiences.
Our contact centre services provide around-the-clock call handling (24 hours a day, 365 days a year), establishing a central point of contact for your patients. We ensure the prioritisation of cases and direct patients appropriately, ensuring they receive the necessary support promptly.
We offer District Nursing teams a variety of services tailored to your requirements
Triaging of Patients
Admin services
Virtual Receptionist / Message taking
Scheduling / Appointment booking
Signposting to other services
Helping Patients navigate the Health Service
Dispatching of messages via various channels based upon predefined criteria
We already support multiple District Nursing teams across the UK
"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required".
Birmingham Community Healthcare NHS Foundation Trust
All District Nursing teams will receive a variety of benefits:
Prioritisation of calls
Comprehensive reporting
Flexible and reactive team
Regular stakeholder meetings
All calls recorded
Alleviates Nurses from taking calls when they're with patients
Bespoke service tailored to individual District Nursing team needs
GDPR compliant
Why CallEEAST?
Being within an NHS Trust, we understand the pressures primary care and the wider health system face. As part of the East of England Ambulance Service NHS Trust, we provide cost effective, innovative and customer focused contact centre services, all year round.
Using CallEEAST as your telephone cover provided adds social value to your partnerships as all our profitable income is reinvested back into the East of England Ambulance Service's frontline. This means your partnership with us directly impacts the wider community and supports our valued NHS.
