There's a piece of graffiti that I pass when I wander into the city centre that makes me think.
Happy New Year! That’s what we are hearing everywhere right now.
However, for those working in contact centres, Christmas can be a unique blend of festive cheer and operational challenges, even in a well-oiled machine like CallEEAST!
As someone who is now over the magical 50 I spent a lot of my life NOT talking about things like health (and especially Mental Health) - I'm from a generation where we just got on with things and men bottled things up and just got on with it.
You've made the tricky decision that you need to outsource your work, and you're thinking of using CallEEAST, but how do you know that we really understand your business?
Using CallEEAST comes with a little bit of difference...
Ergéa UK, the vendor-neutral provider of Managed Services, is pleased to announce a strategic partnership with the East of England Ambulance Service NHS Trust - CallEEAST, a prominent commercial outsourced contact centre.
Patients receive monitoring and care in their own homes through virtual ward service
Many organisations manage their inbound and outbound calls in-house, but sometimes this can be expensive and requires more resources.
CallEEAST have supported Birmingham Community Healthcare NHS Foundation Trust for many years, providing 24/7 support to patients. Through supporting a large number of District Nursing teams across Birmingham, 24 hours a day, this alleviates Nurses from on-call duties to ensure focus remains on delivering exceptional care. The service CallEEAST provide to Birmingham Community Healthcare NHS Foundation Trust includes triaging of patients, booking appointments, taking and dispatching messages, signposting patients and supporting them in navigating the NHS system. The CallEEAST team are experienced in answering District Nursing calls and have processes in place to ensure calls are answered promptly and efficiently. Around 15,000 calls are taken per month for the teams by CallEEAST. All calls are recorded, and the service is tailored to meet the needs of the team. Birmingham Community Healthcare NHS Foundation Trust receive full support with regular stakeholder meetings in place, to discuss both additional supportive measures and innovations. CallEEAST offer a flexible approach and can adapt the service as and when required to build a service that is fit for purpose. Comprehensive reports are shared with the team to maintain communication between CallEEAST and Birmingham Community Healthcare NHS Foundation Trust, ensuring the services continually meet objectives. Birmingham Community Healthcare NHS Foundation Trust said, “Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service and are quick to resolve issues and provide solutions as required.” If you would like to find out more about our bespoke contact centre services and how they could support your District Nursing team, please visit https://www.calleeast.co.uk/contact-us , call us on 0300 790 6274 or email CallEEASTenquiries@eastamb.nhs.uk .
