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Accessibility Statement

Accessibility statement for East of England Ambulance Service NHS Trust

This accessibility statement applies to https://www.calleeast.co.uk/.

East of England Ambulance Service NHS Trust runs this website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts

zoom in up to 400% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

UserWay advises making your device more straightforward if you have a disability.

How accessible is this website is

We know a large part of this website is not accessible:

We use 3rd party vendors, Facebook, X(Twitter), Instagram and LinkedIn. How they structure their applications is beyond our control.

We have a lot of images that have contrast issues

The architecture of this site fails to use semantic elements, and this will cause issues with screen readers.

Some of the site uses fonts smaller than 16px (1 rem).

We have a number of contrast issues with our website.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email calleeastenquiries@eastamb.nhs.uk

We'll consider your request and reply in 7 working days.

Web: https://www.calleeast.co.uk/contact-us

Telephone: 0300 7906274

Email: calleeastenquiries@eastamb.nhs.uk

We're always looking to improve the Accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please detail the issues you have found and send them to:

calleeastenquiries@eastamb.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you would like to change how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us calleeastenquiries@eastamb.nhs.uk

East of England Ambulance Service NHS Trust is committed to making its website accessible to Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website partially complies with the Web Content Accessibility Guidelines version 2.1 AA standard.

What we're doing to improve Accessibility

We are in the process of replacing our website. The initial focus will be Accessibility and ensuring that every aspect meets the accepted standards.

Preparation of this accessibility statement

The Accessibility statement was prepared on 30th March 2024.

The website was last reviewed on 30th March 2024.

This website was last tested on 30th March 2024. The test was carried out externally by Glare 9 Ltd.

We test every page we have.

You can read the full accessibility test report here

Get in touch

East of England Ambulance Headquarters

Whiting Way

Melbourn

Cambridgeshire

SG8 6EN

Sat Nav postcode SG8 6NA

Directory / Switchboard: 0345 601 3733

Quick Links

Accessibility Statement

Modern Slavery Statement

Microsoft 365, Webmail and GRS

East of England Ambulance Service NHS Trust CQC overall rating

Requires improvement

13th July 2022

See the report

Contact Us Today!

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"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."

Chief Executive Officer
Fakenham Medical Practice

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"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."

Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board

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"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."

Practice Manager
Market Surgery - Aylsham

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“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”

Bourn Hall Fertility Clinic

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"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."

Birmingham Community Healthcare NHS Foundation Trust

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