Services We Offer


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City skyline

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Birthday Sparks

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Fashion Magazine

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Blurred Lines

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An aerial view of a city skyline at sunset.

City skyline

Photo By: John Doe
A person is holding a sparkler in their hand in the dark.

Birthday Sparks

Photo By: John Doe
A tablet with a picture of a woman on it

Fashion Magazine

Photo By: John Doe
A blurry picture of a bunch of colorful lights on a dark background.

Blurred Lines

Photo by: John Doe

Full Contact Centre Managed Solutions

Comprehensive and customised, our Full Contact Centre Managed Solutions optimise customer interactions, allowing you to focus on core operations. Our experienced team represents your brand with professionalism and empathy.


We handle customer contact, such as calls, emails and live chat, tailored to your organisation's requirements. We deliver exceptional service while reducing costs, supported by reporting, team training and top-quality technology.

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Bespoke Inbound Call Handling

Efficiently manage inbound calls with our tailored Bespoke Inbound Call Handling Service. Our skilled professionals deliver exceptional customer experience by offering a bespoke approach to match your values.


From Call Routing to Order Processing, our support team handle real time enquiries with expertise and empathy. With advanced technology, we optimise call flow and provide real-time access to customer information. Seamlessly integrate our service with your systems for an outstanding customer experience.


Outsource your Inbound Call Handling to save costs, reduce wait times, and ensure 24/7 availability. Experience exceptional service and customer satisfaction with our Bespoke Inbound Call Handling Service.

Virtual Receptionist & PA’s

Our Virtual Receptionist & PA Services provide reliable and professional support for managing administrative tasks. 


From Call Handling to Appointment Scheduling and Email Management, our skilled Virtual Receptionists and Personal Assistants represent your business with efficiency and professionalism. 


We offer flexibility and cost-effectiveness, saving you resources while still receiving exceptional support. Tailored to your specific requirements, our services streamline your workflow, allowing you to focus on core business activities.


Experience the benefits of a dedicated support team without the overhead costs. Elevate your business operations with our Virtual Receptionist & PA Services.

Out of Hours Services

Extend your availability and maintain a positive customer experience with our Out of Hours Services.


Our dedicated team provide round-the-clock support, handling inquiries and emergencies outside regular business hours. With prompt and professional assistance, your customers receive the help they need whenever they need it.


Seamlessly integrated with your operations, our service ensures a smooth transition and outstanding customer experience. Our advanced call routing and technology streamlines processes, minimising wait times and resolving issues promptly.


Whether you’re looking for weekend, holiday or 24/7 cover, we can customise our services to suit your organisation. Enhance customer satisfaction and demonstrate your commitment to exceptional service with our reliable Out of Hours Services.

Simplify your customers search for information and resources with our Signposting and Information Services.


Our knowledgeable team guide individuals to the right services and organisations, whether it's healthcare, community resources, government programmes, or other areas of interest. We listen to individual needs, providing recommendations and up-to-date information.


We offer flexibility and cost-effectiveness, saving you resources while still receiving exceptional support. Tailored to your specific needs, our services streamline your workflow, allowing you to focus on core business activities.


From educational opportunities to legal resources, we can offer a wide range of information services. Our support team create a safe and supportive environment for individuals to share their concerns and receive guidance.

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On Call and Dispatch Services

Ensure prompt and professional handling of on call needs with our On Call Telephone Answering and Dispatch Services. 


Our trained team swiftly respond to emergency calls, urgent enquiries, and service requests, even during out-of-hours. With efficient call triaging and advanced technology, we connect the right information to the appropriate on-call personnel.


Our Dispatch Services enable seamless coordination and communication, optimising response times and ensuring effective resolution. Trust our professionalism, empathy, and attention to detail in critical situations. 


Experience improved on call operations, faster response times, and enhanced customer satisfaction. Benefit from round-the-clock availability and let us handle the coordination while you deliver exceptional support.

GP Surgery Telephone Cover

Our GP Surgery Telephone Cover provides flexibility for  Surgeries to close for training days, lunch breaks, or to address staffing challenges.


With our support, surgeries can receive telephone cover to ensure patient communication remains unaffected. Our trained professionals manage incoming calls, emergency and urgent calls, and enquiries with professionalism and empathy, delivering a seamless patient experience. 


By working with CallEEAST, GP Surgeries can maintain quality care while focusing on their core operations.

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