Benefits of Using an Outsourced Contact Centre
Many organisations manage their inbound and outbound calls in-house, but sometimes this can be expensive and requires more resources.
There are a variety of benefits of using an outsourced contact centre which we have summarised below.
- Saves money.
Using an outsourced contact centre cuts costs by eliminating the need to hire and train staff, purchase additional equipment, or allocate extra workspace. Outsourcing means your chosen provider manages the day-to-day running of the call centre using their premises, equipment and team.
- No need to worry about recruiting and retaining staff.
It can be hard for organisations to recruit and retain contact centre staff. Outsourced contact centres know which skills are needed for Call Handlers and can easily find qualified staff.
- Scalability.
An outsourced contact centre will monitor and adjust staffing levels to ensure they meet the needs of a business.
- Increased efficiency.
Efficient processes are used to ensure quicker responses, fewer errors, and higher customer satisfaction. Using an outsourced contact centre ensures the team managing your calls are employed based on their skills and experience in call handling, with their roles solely focusing on managing calls.

- Focus on operations.
Rest assured knowing your customer communications are in hand and focus on your core operations.
It can be daunting handing your calls over to an outsourced provider, but there are many benefits which could support your organisation through cutting costs and increasing efficiency. Most providers will offer the option of contracted or ad-hoc cover, as well as regular catch ups around performance and recommendations.
CallEEAST have the additional benefit in that all profits generated are reinvested into the East of England Ambulance Service, to support NHS innovations. This means, through using CallEEAST as your outsourced contact centre provider, not only will you and your customers experience outstanding service, but you will be enhancing your organisation’s social value.
If you would like to find out more about CallEEAST and our bespoke contact centre services, head to https://www.calleeast.co.uk/, call us on 0300 790 6274, or email us at CallEEASTenquiries@eastamb.nhs.uk.
