Ergéa UK Partners with CallEEAST to Enhance Customer Service to Healthcare Organisations
Ergéa UK, the vendor-neutral provider of Managed Services, is pleased to announce a strategic partnership with the East of England Ambulance Service NHS Trust - CallEEAST, a prominent commercial outsourced contact centre.
This collaboration marks the launch of an innovative out-of-hours service designed to deliver the best customer service strategy to healthcare professionals across the UK.
This service enables healthcare professionals to report equipment faults directly to Ergéa UK, strengthening their 24/7 support. With this capability, Ergéa UK customers can access immediate assistance whenever needed, significantly enhancing operational efficiency and service delivery.
This partnership strengthens both organisations' commitment to service excellence and innovation, showcasing their dedication to enhancing healthcare services while keeping patient care at the forefront of their efforts.
Andrew Gay, Head of Commercial Services at the East of England Ambulance Service NHS Trust, expressed his enthusiasm for the partnership, stating, "We are excited to continue developing the outstanding partnership that both Ergéa and CallEEAST colleagues have built. It’s fantastic that Ergéa is the leading service provider for Managed Equipment Services within the NHS, as well as private healthcare, which aligns wonderfully within our portfolio. I would like to thank all colleagues for their dedication and ongoing efforts in making this partnership a success."
Lee Alexander, Head of Customer Service at Ergéa UK, commented, "At Ergéa UK, our priority is to provide outstanding customer service because we understand that this directly impacts patient care. We are delighted to partner with CallEEAST, as their expertise and dedication to service excellence make them an ideal collaborator. The foundation of CallEEast’s commercial model further reinforces Ergéa’s commitment to support innovation within healthcare, with CallEEast reinvesting profits back into NHS innovation and patient experiences. Together, we are well-positioned to deliver exceptional support to our customers”
This partnership highlights Ergéa UK's and CallEEAST's dedication to delivering top-quality services and maintaining strong relationships within the healthcare sector, further solidifying their positions as leaders in their respective fields.
About Ergéa UK
Ergéa is the vendor neutral provider of Managed Equipment Services (MES) and Maintenance Services for the NHS and the private health sector in the UK. With more than 20 years of operational experience, they bring a wealth of expertise and a deep understanding of the challenges their customers face in the healthcare landscape.
Ergéa offers the ability to access the latest equipment without initial capital investment across a wide breadth of clinical services including, but not limited to Radiotherapy, Radiology, Cardiology, Endoscopy and Theatres.
About CallEEAST
At CallEEAST, being an outsourced contact centre means more than just providing services. Our distinctive mission revolves around propelling the East of England Ambulance Service NHS Trust (EEAST) to the forefront as a national health innovator. What sets us apart is our commitment to reinvesting all profits to enhance outcomes for our patients and communities, exemplifying our dedication to delivering social value through meaningful partnerships.
We go beyond traditional contact centre services, specialising in supporting both commercial organisations and NHS Trusts, elevating their customer and patient experience through tailored 24/7 Contact Centre Services.
With a profound understanding of the unique challenges faced by businesses and healthcare institutions, we foster collaboration and drive innovation through effective communication.
