New Year, New Me...

Chloe Eldridge • January 6, 2025

Happy New Year! That’s what we are hearing everywhere right now. 

I would like to say I am different, but sadly I get sucked into all the hype of “new year, new start” mentality! I’m sure it won’t last long, and I will be back to the biscuit tin during the second week of January… At least the thought was there!


CallEEASTian’s – as we like to call our colleagues in the contact centre, have been working extremely hard over the festive period with lots of call advisors working Christmas Day and over New Years. A massive thank you to all of them who are so dedicated to going that extra mile to make sure our service users get the best customer care available at such a tough time for many callers.


So what does 2025 look like for CallEEAST?


We have a devoted Leadership team who strive to make the day to day running of the contact centre the best it can be. We hold quarterly Leadership Away Days to discuss issues that may arise and mainly to come together as a team to provide best practice to our clients and contact centre staff. This team will keep up training skills as well as other qualifications during 2025 to make sure that CallEEAST is the best working environment for existing and new colleagues that join.


Our Wellbeing team continue to provide outstanding support to all CallEEASTian’s, whether they just need someone to speak to or just to take a wellbeing break away from the contact centre. All staff are aware of their Wellbeing team and are encouraged to use them when needed.

Our Leadership and Marketing team will be exhibiting at plenty of events this year as this was such a great success in 2024. Speaking to current and potential clients face to face just hits differently, instead of back and forth emails. Putting a face to the name and making those professional relationships with clients is what puts CallEEAST on the top tier of Contact Centres.


As you may know, CallEEAST are part of East of England Ambulance Service. All profits are reinvested back into the organisations to fund for extra paramedics on the roads or NHS innovation projects. Just 2 examples of how CallEEAST helps the wider trust.

If you are thinking of using CallEEAST as your partner, please give us a call or contact us through our website. We are happy to set up a call to discuss how we can help further with your business.


Finally, hope you have a great 2025 and your fitness regime lasts longer than mine!

Social Value

By Damon Pritchard • January 28, 2025
There's a piece of graffiti that I pass when I wander into the city centre that makes me think.

The festive season is a time of joy, celebration, and togetherness.

By Damon Pritchard • December 18, 2024
However, for those working in contact centres, Christmas can be a unique blend of festive cheer and operational challenges, even in a well-oiled machine like CallEEAST!

November is Men's Health Awareness Month and so this week I thought I'd focus the blog on that.

By Damon Pritchard • November 5, 2024
As someone who is now over the magical 50 I spent a lot of my life NOT talking about things like health (and especially Mental Health) - I'm from a generation where we just got on with things and men bottled things up and just got on with it.

Why Understanding You Is Important To CallEEAST

By Damon Pritchard • October 8, 2024
You've made the tricky decision that you need to outsource your work, and you're thinking of using CallEEAST, but how do you know that we really understand your business?

Why outsourcing to CallEEAST makes sense

By Chloe Eldridge • September 25, 2024
Using CallEEAST comes with a little bit of difference...

Ergéa UK Partners with CallEEAST to Enhance Customer Service to Healthcare Organisations

By Chloe Eldridge • September 16, 2024
Ergéa UK, the vendor-neutral provider of Managed Services, is pleased to announce a strategic partnership with the East of England Ambulance Service NHS Trust - CallEEAST, a prominent commercial outsourced contact centre.

CallEEAST launches integrated virtual ward service

By Chloe Eldridge • September 10, 2024
Patients receive monitoring and care in their own homes through virtual ward service

Benefits of Using an Outsourced Contact Centre

By Erin Guyton • March 28, 2024
Many organisations manage their inbound and outbound calls in-house, but sometimes this can be expensive and requires more resources.

CallEEAST's Partnership with Birmingham Community Healthcare NHS Trust

By Erin Guyton • February 13, 2024
CallEEAST have supported Birmingham Community Healthcare NHS Foundation Trust for many years, providing 24/7 support to patients. Through supporting a large number of District Nursing teams across Birmingham, 24 hours a day, this alleviates Nurses from on-call duties to ensure focus remains on delivering exceptional care. The service CallEEAST provide to Birmingham Community Healthcare NHS Foundation Trust includes triaging of patients, booking appointments, taking and dispatching messages, signposting patients and supporting them in navigating the NHS system. The CallEEAST team are experienced in answering District Nursing calls and have processes in place to ensure calls are answered promptly and efficiently. Around 15,000 calls are taken per month for the teams by CallEEAST. All calls are recorded, and the service is tailored to meet the needs of the team. Birmingham Community Healthcare NHS Foundation Trust receive full support with regular stakeholder meetings in place, to discuss both additional supportive measures and innovations. CallEEAST offer a flexible approach and can adapt the service as and when required to build a service that is fit for purpose. Comprehensive reports are shared with the team to maintain communication between CallEEAST and Birmingham Community Healthcare NHS Foundation Trust, ensuring the services continually meet objectives. Birmingham Community Healthcare NHS Foundation Trust said, “Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service and are quick to resolve issues and provide solutions as required.” If you would like to find out more about our bespoke contact centre services and how they could support your District Nursing team, please visit https://www.calleeast.co.uk/contact-us , call us on 0300 790 6274 or email CallEEASTenquiries@eastamb.nhs.uk .

CallEEAST sponsor the National District Nurses Conference hosted by NPAG

By Erin Guyton • December 6, 2023
On Tuesday 28 th November 2023, the National Performance Advisory Group (NPAG) hosted the National District Nurses Conference at the Northampton Town Centre Hotel. This is an annual conference organised and delivered by NPAG which invites District Nurses from across the UK to come together to network, learn best practices and meet relevant suppliers. NPAG are one of the other Commercial Services at the East of England Ambulance Service alongside CallEEAST. The NPAG team meticulously planned each aspect of the event to ensure the day ran smoothly and offered a variety of presentations and exhibitors. There were 84 delegates, 12 exhibitors, and 8 speakers presenting on an array of topics. Topics included: The History of the QNI Creating Capacity to Care Innovation in NHS Community Nursing Historical Review of Public Health within Liverpool Getting around the District: An Illustrated History District Nurses – celebrating the present, exploring future focused QNI Update Digital Prescribing for Community Teams CallEEAST were thrilled to attend the conference through sponsoring and exhibiting. This was a great opportunity for two of our Commercial Services to come together and show a wider audience the services we offer at the East of England Ambulance Service. CallEEAST were delighted to meet many District Nurses who weren’t aware of their services, and it was a great opportunity to present how CallEEAST’s services could support District Nurses across the UK. CallEEAST already work with Birmingham Community Healthcare, covering calls for 54 District Nurses. Damon Pritchard, CallEEAST Contact Centre Manager, said, “Thank you. It was one of the most constructive events we’ve been to since we started! It was expertly organised as well – well done – I was really impressed.” Overall, this was an excellent event! The NPAG team delivered every aspect of the conference perfectly, ensuring everybody was comfortable throughout the day. CallEEAST also found the conference to be extremely beneficial and have come away with new contacts who are interested in their services. To find out more about our services, visit https://www.calleeast.co.uk/services-we-offer .
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