On Tuesday 28th November 2023, the National Performance Advisory Group (NPAG) hosted the National District Nurses Conference at the Northampton Town Centre Hotel. This is an annual conference organised and delivered by NPAG which invites District Nurses from across the UK to come together to network, learn best practices and meet relevant suppliers. NPAG are one of the other Commercial Services at the East of England Ambulance Service alongside CallEEAST.
The NPAG team meticulously planned each aspect of the event to ensure the day ran smoothly and offered a variety of presentations and exhibitors. There were 84 delegates, 12 exhibitors, and 8 speakers presenting on an array of topics.
Topics included:
CallEEAST were thrilled to attend the conference through sponsoring and exhibiting. This was a great opportunity for two of our Commercial Services to come together and show a wider audience the services we offer at the East of England Ambulance Service. CallEEAST were delighted to meet many District Nurses who weren’t aware of their services, and it was a great opportunity to present how CallEEAST’s services could support District Nurses across the UK. CallEEAST already work with Birmingham Community Healthcare, covering calls for 54 District Nurses.
Damon Pritchard, CallEEAST Contact Centre Manager, said, “Thank you. It was one of the most constructive events we’ve been to since we started! It was expertly organised as well – well done – I was really impressed.”
Overall, this was an excellent event! The NPAG team delivered every aspect of the conference perfectly, ensuring everybody was comfortable throughout the day. CallEEAST also found the conference to be extremely beneficial and have come away with new contacts who are interested in their services.
To find out more about our services, visit https://www.calleeast.co.uk/services-we-offer.
Thank you for submitting your enquiry. We will get back to you as soon as possible.
Your data will be shared with the CallEEAST team so they can view your full enquiry and respond. Data will be deleted once the team have responded to your enquiry and not stored for longer than 1 month on our system.
"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."
Chief Executive Officer
Fakenham Medical Practice
"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."
Head of Emergency Preparedness, Resilience and Response Cambridge & Peterborough Integrated Care Board
"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."
Practice Manager
Market Surgery - Aylsham
“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”
Bourn Hall Fertility Clinic
"Birmingham Community Healthcare NHS Foundation Trust have worked with CallEEAST for a number of years. They work closely in partnership with us to ensure a positive patient experience for those accessing care and treatment via the Community Nursing Team. They are supportive and play a key part in service transformation and improvement across our service, and are quick to resolve issues and provide solutions as required."
Birmingham Community Healthcare NHS Foundation Trust
All Rights Reserved | CallEEAST | Accessibility Statement
Website Designed By: We Are Doodlebug